Shipping policy

Shipping Information

Thank you for shopping with us! We strive to deliver your leather goods in the most efficient and timely manner. Please review our shipping policy for all the details you need to know.

Processing Time

  • Order Processing: Items already on offer in the store are typically processed within 1-2 business days from the time of purchase. During peak seasons or promotional periods, processing may take an additional 1-2 business days.
  • Custom Work: Shipping times for custom commissions vary depending on the complexity of the project. We provide an estimated completion date upon order confirmation, but this can be subject to change based on unforeseen circumstances. Once finished, your item will be shipped promptly with tracking information provided. If you have any questions, please reach out to us.
  • Business Days: Our business days are Monday through Friday, excluding Canadian holidays.

Shipping Methods

  • Standard Shipping: We offer free tracked shipping via Canada Post. Delivery times vary based on the destination and service selected but typically range from 5-7 business days.

Delivery Times

  • Domestic Orders: Estimated delivery time for domestic orders is 5-7 business days after processing. Please note that delivery times are estimates and can vary based on your location and unforeseen circumstances.
  • International Orders: For international orders, delivery times may vary based on the destination country and customs processing. Estimated delivery time is 10-15 business days. Additional customs fees or taxes may apply.

Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment’s progress on the carrier’s website.

Shipping Delays

  • While we strive to meet our estimated delivery times, please be aware that delays can occur due to unforeseen circumstances such as weather conditions, shipping carrier issues, or high demand. We appreciate your patience and understanding.

Shipping Address

  • Please ensure that your shipping address is accurate and complete. We are not responsible for any delays or additional charges incurred due to incorrect or incomplete address information.

Lost or Damaged Items

  • If your order is lost or arrives damaged, please contact us within 7 days of receiving the shipment. We will assist you in resolving the issue and may offer a replacement or refund based on the situation.

Returns and Exchanges

  • For information on returns and exchanges, please refer to our Refund Policy page.

U.S. Orders (Customs & Duties):

Orders shipped from Canada to the United States may be subject to import duties, taxes, or fees once the shipment reaches U.S. Customs. These charges are the responsibility of the recipient. We are not responsible for any customs delays or additional charges.

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to reach out to us at info@moonlighterleather.com.

Thank you for choosing Moonlighter Leather! We appreciate your business and look forward to serving you.