All custom commissions (including repairs) begin with a consultation to discuss your ideas, preferences, and requirements. This may include discussions about design, size, color, and any specific features you desire.

Prices for custom pieces vary based on complexity, materials, and design. A detailed quote will be provided after the consultation. A non-refundable deposit of 50% is required to secure your commission.

Once the initial design is created, it will be shared with you for approval. Any adjustments or changes need to be made at this stage. Once you approve the design, production will begin.

Custom commissions typically require 1-2 weeks for small projects. More involved and detailed projects take longer. You will be notified if there are any changes to this timeline based on your order in the queue.

The remaining balance is due upon completion of the piece, prior to shipping or pickup.

Due to the personalized nature of custom commissions, all sales are final. However, if there is a defect in craftsmanship, please contact us within 7 days of receiving your item for a resolution.

By commissioning a custom piece, you grant us the right to use images of the completed work for promotional purposes, including social media and our website. If you prefer to keep your design private, please let us know.

If you would like to make changes to your order after the design has been approved, additional fees will apply, and modifications will be made at our discretion based on production timelines.